All Buffalo Systems products have a guarantee that covers the original owner who holds proof of purchase.
We realise that sometimes faults can appear, should a product fail due to manufacturing faults or material defects, we will repair the item free of charge or replace at our discretion.
Your warranty is valid with proof of purchase for the original owner only. Any garment damaged accidently, through improper use, neglect or lack of care, or through normal wear and tear or the natural breaking down of materials which may result from extreme environmental conditions, are not covered in your warranty. We do have a repair service whch may be able to repair your product for a fee.
We like to keep old Buffalos active rather than sell you a new product and send the old one to landfill.
If your product is under one year old then please contact the retailer you purchased from. Over one year old then please contact us direct.